Google Maps uses its new Google Duplex Artificial Intelligence system

It was in 2018 when Google first showed the automated Google Duplex service, the Artificial Intelligence system is in charge of interacting with businesses and customers to elaborate a series of specific actions, such as making a reservation. The new functionality of the Google Assistant has a human-looking voice, unlike other systems that have a more robotic style.
The Google Duplex pilot project was born in New Zealand and has been spreading through English-speaking countries such as the United Kingdom, Canada and Australia.
Now, finally, he arrives in Spain in his Spanish-speaking version.

What actions can the Google Duplex system help us with?

The main function that this system seeks is to automate the daily tasks that users perform, such as making a phone call to make an appointment in advance at the hairdresser or request a reservation at a restaurant that does not have an online reservation system. .
To carry out these actions, the user will have to previously choose when they would like to make the reservation and that is when Google Duplex will make the call in the background to carry out the action.
Before making calls, Google Duplex warns that the call is being made through the automated voice system, so the person on the other end of the phone will know.
The main function of Google Duplex in Spain:
The launch of Google Duplex in Spain has not been particularly for it to carry out the action of reserving restaurants for us, but as a consequence of the Covid-19 swamp.
The current situation in which Spain finds itself is one of many restrictions to face the fight against the pandemic.
This series of actions have led businesses to suffer a series of time changes or many of them have to be temporarily closed.
For this reason, in this procedure for preparing information on the hours of the establishments, the Google Duplex system has come into action. Using its functions, Google Duplex is making calls to the establishments found on Google Maps to confirm the schedules and thus automatically change them.
When businesses receive the call from the assistant, they are informed that it is being made through the automated voice system and they will have the option to deactivate these calls from their phone or from the Google My Business tab.
At the moment this Google Duplex action is only known in Spain, it is still unknown when the process will be carried out so that users can make reservations through this service.
This is because the vocabulary they use to check the schedules is simpler since it is always the same request.

More information about business from Google Maps

Thanks to the improvement of the hours of the establishments, very useful information has been created for the users currently.
And it is that from Google Maps apart from this option, you can find more information about the businesses to be able to ask what will be the perfect time to make purchases within the modified hours.
With the help of the application you can know the influx of the place where you want to make the purchase in real time.
This system works with users who have the location history permission enabled and can find the information by completing the following steps:
Enter Google Maps and write the name of the establishment you want to know the information.
At the bottom of the screen, you will find the information section where you can know the influx of the place in real time. From the graph itself you can select the hour traffic to know which is the most indicated. "Busy", "Very crowded" or "It is less crowded than usual" will be the messages you can find to find out the state of the business.
You can also select the day of the week to see what is the best time to go.
With the use of this information in real time it will be a great help to know the attendance with which the rest of the people attend the establishment you decide to go to.